If you have recently purchased installed desktop software, these instructions will help you make a backup of a database from Cloud software and restore it into your new desktop software. Since two databases cannot be combined, this process should be completed before entering any information into a newly created database in the installed software to ensure that no data is lost.
Make a Cloud Backup
Open the 123Pet Cloud website in your favorite web browser and log in using your administrative credentials.
Choose the Options menu at the top of the screen, select Support, and then Download My Backup from the side toolbar.
This will download your Cloud backup to your default Downloads location. Some web browsers may prompt you to Open or Save your Backup, choose Save.
Cancel Your Cloud Account
Select your name in the upper right corner of the Cloud software and choose Billing & Account. Log in if you are not already.
Click Manage under the Cloud billing service and choose Cancel Service.
Confirm that you wish to cancel Cloud services.
Restoring the Backup
Install your software if you have not already.
Open your installed software and go to File > Backup and Restore > Restore Database.
Choose Restore Database from Backup.
Choose Restore a database from a specific location.
Browse to your default Downloads location to find your Cloud Backup file. The backup should have the following name 123Pet Cloud Backup XX-XX-XXXX at XX-XX AM/PM where the x's represent the date and time the backup was created.
Choose Open to restore your backup. The entire contents of your Cloud database will be restored to your installed desktop software.