Clients can confirm their appointments by replying to appointment reminders sent by text message. Once you set it up, the software processes text confirmations automatically, with nothing else for you to do.

Turn on text message confirmations in your appointment notification settings. You can also customize the reply clients receive after they confirm.

Allow clients to confirm their appointments by replying to text message reminders.

You do not need to do anything else to receive confirmations by text. If you want, you can customize the follow-up message clients receive after confirming. In the Set Up Appointment Notifications window, click Edit Message next to Text Confirmation Reply.

When your clients receive their text reminders, REPLY C to confirm your appointment is automatically added to your existing text reminder template.

Clients reply with either an uppercase or lowercase C, and the software automatically processes the reply. Clients then receive a follow-up message thanking them for confirming the appointment.

When a client confirms by text, the software updates the ticket and the appointment book so you can see the confirmation.

The Confirmed field on the ticket automatically changes to Text Message, and a line of text shows the date the appointment was confirmed. Both are highlighted in red below.

Appointments confirmed by text message show a bell icon with a check mark, as shown below. If the reminder was sent but not confirmed, the appointment shows a bell icon without the check mark.

Find answers to common questions or additional details that may not be covered in the main instructions.