📝 Overview
This article explains how to contact DaySmart's support teams for both software and payment processing. You’ll find business hours, contact methods, and tips for choosing the best option based on your needs.
📆 Software Support Hours
Available:
Monday – Friday: 9 am – 7 pm ET
Saturday: 9 am - 1 pm ET
🖥️ Software Support Options
📧 Email Support
Available: Monday – Friday: 9 am – 7 pm ET
Email: [email protected]
💬 Chat Support
Available: Monday – Friday, 10:00 AM – 6:00 PM ET
Cloud users can access chat through:
The in-app chat button, or
The messenger on the Help Center
💳 Payment Processing Support
📆 Hours of Operation
Monday - Friday, 9:00 AM – 6:00 PM ET
💬 Chat Support
Available via in-app chat or the Help Center messenger
Same availability as general support hours
📧 Email Support
Email: [email protected]
Best for billing questions, payment issues, or processing support
🧑💻Chat Options
As a cloud user, you have easy access to two chat options designed to suit your needs. Simply follow the video instructions below to get started.
🖥️Web Access
Click the arrow to learn how to access live chat on the web
Click the arrow to learn how to access live chat on the web
While logged into the software navigate to the question mark in the lower left corner of the software.
Select the Chat with Support option to open the messenger.
From here you can see Recent Messages, start new conversation with Contact Us, or use Search for Help to view our help center articles.
After selecting Contact Us there will be a few options to choose from to describe your needs to connect you with the right team for live assistance.
After clicking on one of the options you can either search for a help center article to view that article right in the application, continue to be connected with a live agent, or schedule a call for non-urgent issues at a time that works best for you!
📱Mobile App
Click the arrow to learn how to access live chat on the mobile app
Click the arrow to learn how to access live chat on the mobile app
While logged into the app, navigate to the More option in the lower right corner.
Select the Support option to open the messenger.
From here you can see Recent Messages, start new conversation with Contact Us, or use Help to view our help center articles.
After selecting Contact Us there will be a few options to choose from to describe your needs to connect you with the right team for live assistance.
After clicking on one of the options you can either search for a help center article to view that article right in the application, continue to be connected with a live agent, or schedule a call for non-urgent issues at a time that works best for you!
