These instructions will help you make sure that Remote Access stays connected when you are away from your business. It is required that you leave your computer running and signed into your Windows User Account for the service to work properly. Your database must be accessible for Remote Access to display any of your information since the service works in real time.
Sleep mode is a common cause for the software to freeze or lose connection. It also has an effect on your services that use the Internet to connect to your database. It is recommended that you disable this feature.
Go to Windows Start > Control Panel.
Choose Hardware and Sound.
Click on Power Options.
In the left pane, select Change when the computer sleeps. Set the Put the computer to sleep pull-down to Never.
Select the blue Change advanced power settings link.
Expand the + next to Hard Disk, followed by the + next to Turn off hard disk after.
Ensure that the value in Setting says Never. If it does not, click on the setting and change it to zero.
Click Apply and the OK. This will disable the hard drive from shutting down after a period of inactivity in Windows.
Click Save changes in the Power Options settings and then close Control Panel.
These changes to your Windows power options will ensure that Remote Access stays connected. It is OK to turn off your monitor or display. If you use a laptop for your main computer, make sure you adjust the actions Windows takes when you close the lid. These settings will likely be changed in Windows Start > Hardware and Sound > Power Options.
⚠️ If you receive a pop-up saying “application error” when attempting to login or use the Remote Access app:
Restart the remote access service
Check for an update in your devices app store to ensure you are up to date.
Uninstall and reinstall the remote access app.
If the issue persists, please contact support at [email protected].
Restarting the Remote Access Service
Click to view service-restart steps
Click to view service-restart steps
If you are experiencing issues logging in with Remote Access on your mobile device or web browser, click the Online Services pull-down menu and select Remote Access Setup or Remote Access Settings.
The window that displays will let you know if this service is running.
If it's not, click the Start Service button.
If it does say running, click the Restart Service button. Try logging in after this.
If this does not resolve the issue, you may need to check that the Remote Access service is running manually. To do this, go to your computer's Control Panel > System and Security > Administrative Tools > Services. Navigate the list of services until you see DaySmart Remote. Right-click it and choose Start or Restart. Try logging in again after this.
❓FAQs
Find answers to common questions, edge cases, or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
What ports should be open in my firewall for Remote Access?
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Click the arrow to view the answer
Make sure TCP ports 8080–8085 are open for inbound and outbound connections. You can do this in Windows Firewall → Advanced Settings → New Rule → Port or by running the following script in an admin command prompt:
netsh advfirewall firewall add rule name="Daysmart Remote" dir=out action=allow protocol=UDP localport=8080-8086
netsh advfirewall firewall add rule name="Daysmart Remote" dir=out action=allow protocol=TCP localport=8080-8086
netsh advfirewall firewall add rule name="Daysmart Remote" dir=in action=allow protocol=UDP localport=8080-8086
netsh advfirewall firewall add rule name="Daysmart Remote" dir=in action=allow protocol=tcp localport=8080-8086
If you use third-party antivirus, add the same exceptions there.
Why does my Remote Access disconnect intermittently?
Click the arrow to view the answer
Click the arrow to view the answer
Common causes include:
The server computer entering sleep or hibernation mode
Router restarts or inconsistent network signals
Firewall rules resetting after software or Windows updates
To prevent this, disable sleep mode, ensure the server stays on a stable network, and recheck firewall rules after major updates.
What should I do if I get an “Application Error” pop-up when trying to connect?
Click the arrow to view the answer
Click the arrow to view the answer
First, log out of the software and log back in. If the issue continues, reach out to our support team at [email protected].
If further troubleshooting is needed, go to Help → Launch TeamViewer in the software and share your ID and Password with our support team. If TeamViewer won’t launch, download it directly from https://get.teamviewer.com/8938zc2.