To update your billing information and process a past due payment, you can go to ACCOUNT.DAYSMARTPET.COM. You will then want to sign in with your administrator e-mail and password. This email will likely be the same e-mail and password that you use when signing in for the Cloud service or to edit your online booking page.
If you are already logged into your account, you can click your name in the upper right hand corner and select Billing.
Once you are signed in, select Billing at the top of the page.
Select Update Payment Method. If your payment is past due, select Update & Process Credit Card.
Choose your payment method using either Credit Card or Bank Account (ACH). Note that if you are choosing ACH, you will need your routing number and bank account number.
Check the box to accept the terms and conditions.
Select Save Credit Card, Save Payment, or Update & Process Credit Card.
Your credit card information should now be updated. If you had a past due payment, that should now also be processed. If you have any issues with signing in or updating your card information, feel free to chat with our support team or email us at [email protected].
If your payment was past due, and you are using the Messaging Service, Remote Access, or Online Booking, it is recommended that you refresh to connection for those services within the software.
Remote Access
Select Online Services/Web Access at the top of the software.
Select Remote Access Setup.
It may take a moment to load, but make sure that the service status says Running.
Select Close.
Online Booking
Select Online Services at the top of the software.
Select Online Booking.
It may take a moment to load, but make sure that the billing status says OK.
Select Close.
Messaging Service
Select Messaging & Marketing at the top of the software.
Select Messaging System Settings.
It may take a moment to load, but make sure that the billing status says OK.
Select Close.